To manage quality well, start with the operation of employees
Time:2025-06-18
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1. Many quality issues are ultimately caused by employees‘ non-standard operations, which is an area that many enterprises tend to overlook. It is thus not hard to understand why many enterprises have not made any particular improvements in technical equipment. They have merely standardized and optimized the movements of their employees, and the improvement effect is quite obvious.
2. Conduct horizontal control, that is, mutual inspection. Horizontal control involves layer-by-layer screening and isolation of problems, and mutual inspection must be thorough. This is a very effective method.
3. Conduct a large-scale investigation of problems and solve them at the key points. It is essential to investigate quality issues and do so every day. No matter how many problems are identified, they should be addressed one by one. Within the same period of time, do not solve too many problem points. It is also possible to investigate the historical problems that have occurred in a certain product before its production, and then gradually assign responsible persons to solve them. This method of investigation is also a very good one.
4. To change people and improve their quality, in addition to mastering the above three points, one should also pay attention to how to change people. If you want to change people, don‘t demonize the problems you encounter. Believe that employees can solve these problems. How self-nature is! It can give rise to all phenomena. Human nature is actually very great. Therefore, we should trust our employees. We should believe that so many problems remain unsolved simply because we haven‘t taken action or managed them. We should believe that problems are actually very simple.
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5. When constraining employees, it is essential to persist in doing action control cards in pain. When constraining employees, they are in great pain, but they must persist. As a project director said, "We have made various improvements before, but it was all in vain." Why is it useless? Because we didn‘t strictly restrain the employees before, whenever they are restrained, they feel uncomfortable and won‘t cooperate. Once they don‘t cooperate, there‘s nothing we can do. So, we have to get through this. When employees suffer due to constraints, they should persist.
6. During the process of persistence, don‘t doubt that there was once such a project. At the beginning, when the horizontal control was pushed out, everyone refused to issue fines to each other. What should be done? Send an auditor to break the deadlock. If you don‘t issue someone else‘s ticket, I‘ll issue yours. The result is immediate. So, during the process of persistence, we must not doubt. Once the plan is initiated, we must stick to it until the end. In fact, there is no right or wrong in management. Why is it that after many enterprises implement ISO, ERP and KPI, there is not much change to the enterprises? Because of the matters it restricts, enterprises fail to do them properly and only scratch the surface. The habit of enterprises when doing things is always to be skeptical and hesitant at the same time, and always to observe as they go along. At this time, determination is very important. One must control their thoughts and do their best without any wild thoughts.
7. The focus of quality improvement lies in changing people‘s habits. The ultimate outcome of quality improvement is not reflected in an increase in the pass rate or a decrease in the defect rate, but in the transformation of employees. The ultimate goal of quality improvement is to enhance employees‘ quality awareness and build the quality culture of the enterprise. Don‘t think that only by first changing employees‘ quality awareness can their quality actions be changed. Quality awareness stems from quality actions. One should first change the actions to bring about performance, and then change the awareness. Therefore, quality improvement should be targeted at the changes of employees, with emphasis on various meetings, publicity and commendations, because these actions can create an atmosphere and culture, which is the only way to change people.
8. In the process of quality improvement, it is essential to abandon the established concepts. First of all, it is necessary to help employees get out of the misunderstandings. They should not think that past experiences are correct or that what they have been doing all along is right. They should have the courage to examine themselves and deny themselves. Only in this way can they make improvements and enhancements. "High quality" has always been the key for printing and packaging enterprises to win the future. Many enterprises in the industry have also made great efforts in improving and enhancing quality management.
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Anna Zhang